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Experiences
With Qualtrics technology, we help you have direct communication with your customers and employees, measuring their experiences at all points of contact, prioritizing and predicting key points and drive action across the organization.
Delighted Customers
We use Qualtrics omnichannel technology to measure each listen in real time.
Committed Employees
We design measuring elements and we correlate qualitative and quantitative indicators.
Memorable Experiences
We do sentiment analysis and measurements in a single moment at constant pulses.
Customer Experience & Employee Experience
CX
We build experience satisfaction indicators such as NPS, CES, LLP, CX.
CX
We build indicators of efficiency in the experience: churn, referral rate, FCR (First Time Resolution).
CX
We carry out relational and transactional NPS studies for B2B and B2C businesses.
EX
We measure Employee engagement.
EX
We make employee life cycle measurements and input and output.
EX
We built internal indicators such as eNPS, Loyalty and Sentiments.
Do you want us to help you build a self-management model of the experience in your company?
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